To request a refund please first read our policy below.
DO NOT SEND ITEMS BACK WITHOUT CONTACTING US FIRST.
You must contact NowShop within 14 days from the time of purchase. If 14 days have passed since the purchase date, unfortunately we will not be able to offer a refund.
We take great care in accurately describing the condition of each item listed on our webshop and take pictures to show the condition. If the item you received is grossly misrepresented by our listing, contact us with the issue and we will work out a resolution.
If you have questions or concerns about a listing, please contact us prior to purchase. firstname.lastname@example.org or (323) 686-1982
To be eligible for a return, the item must be received in unused and in the same condition in which you received it. Once we receive your item and have inspected its condition, we will notify you by email that we have received your returned item and have approved or rejected your refund. If you are approved, then your refund will be processed within 5 days, and a credit will be applied to your credit card or original method of payment.
If you decide to return an item that was accurately described, then you will be responsible for all return shipping costs, and the original shipping costs will not be refunded. If your purchase included free shipping, the refunded amount will be less the actual shipping costs paid by us for your original order.
We recommend using a trackable shipping service and purchasing shipping insurance on return shipments as we can not guarantee that we will receive your returned item. Returns must be well-packaged to ensure safe arrival and delivery.
Late or missing refunds
In the rare circumstance you have not received your refund within 7 days of return approval e-mail, contact your credit card company or bank. It may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We do not offer store credit or exchanges for other items at this time. If you return an item for a refund, and want something else from the shop, it must be purchased separately along with any applicable shipping fees.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Clothing may not be returned due to size as we take great care to provide accurate measurements! If you have a question about a specific measurement or need to see more photos, we will be happy to accomodate your request! Vintage clothing fits very differently than modern clothing and is usually sized larger than we would expect today. For instance, if you wear a size 6 in today's measurements, you may need to look for vintage sizes 10-12.
How to measure yourself:
Bust: measure over the fullest part of your bust while wearing a bra.
Waist: measure around the smallest point of your waist where it naturally curves in.
Hip: measure around the fullest part of your hips.
Length: measure from the top of your shoulder, where a normal shoulder seam would lie, down the front, to the point you want the garment to end at the hem.